Frequently Asked Questions

Albuquerque, Rio Rancho and Los Lunas.  Rio Ranco and Los Lunas clients are asked to pay an additional $10 dollar fee for anything more then thirty minute drive. Willing to service any location under an hour drive, with the additional $10 commute fee for anything over thirty minutes. 

I accept various payment methods including cash, venmo, check, cash app. 

On special occasions In Gentle Hands has offered discounts, at this time there are no current on going discounts.  

One of In Gentle Hands core values is Integrity and Accountability, understanding that not every home they walk into would uphold these same values. Part of the process of any service that is not child care, BEFORE and AFTER videos will be taken to insure work was completed to it's efficiency. 

Some clients allow the before and after videos to be posted and allow a few during videos/photos to be taken. This is not an obligation, just a friendly ask to help grow In Gentle Hands and market to the audience who need it most.  

A text message would be sent out inquiring on comfortability level on posting said content and should the written consent via the text message be given, video would be posted; if denied the videos will be saved in clients file for record keeping purposes.  

The first cancellation is free of charge.

For the second booking, full payment is required upfront. If the second appointment is canceled, 50% of the service fee will be retained to compensate for the time reserved for both the worker and other clients.

For a third booking, full payment is again required upfront. If canceled, the entire payment will be retained. No further bookings will be accepted from the client after a third cancellation.